Support Center

What’s New In Sprout?

Changes to Referral Display

• Hiding and Showing Resolved Referrals

New Sprout Dashboard

• Dashboard Training Video

Changes to Billing Explanations

• New Feature To Explain Long Visits And Transports

CHANGES TO REPORT DOWNLOADS

• Downloaded Forms And Reports Are Now In PDF Format

Changes To Visit Transport Details

• New Mid-Visit Transport Field
• Addresses Now Required in Visit Transport Details

Getting Started

Before You Begin

• What do I need to know about security and privacy?
• What hardware do I need to use Sprout?
• What software do I need to use Sprout?
• How do I set up my organization in Sprout?

Account Setup

• How do I create my account?
• How do I sign in?
• How do I get started with Sprout?

Troubleshooting

Sprout FAQ

• How do I set or reset my password?
• Why can't I sign in?
• Why did I get signed out?
• Why am I getting signed out every few minutes?
• Why can't I move a referral request?
• How do I edit a visit report that has already been approved?

See all 8 articles

Support Center FAQ

• How do I contact the Support Center?

Account Management

For Organization Administrators

• How do I get the right permissions set for members in my organization?
• How do I approve an account request?
• How do I disable and re-enable existing accounts?

For Visit Coordinators

• How do I add a new organization?
• How do I view another organization's referral requests?

Family Time

Referral Requests

• How do I search for a specific referral request by name?
• How do I view the details of a referral request?
• How do I obtain a printable copy of an existing referral request?
• How can I tell when a referral request has been changed?
• How do I move a referral request to a different organization?
• How do I edit or update an existing referral?

Visit Reports

• How do I create a new visit report?
• How do I edit or update an existing visit report?
• How do I complete and submit a visit report?
• How do I print or save a completed visit report?
• How can I tell when a visit report has been changed?

Visit Report Approval

• How do I know if a visit report is ready for approval?
• How do I approve a visit report?

Exporting data

• How do I export billing data for an organization?

Performance Metrics

General Information

• How do I access Performance Metrics?

For Service Providers

• What if my Performance Metrics are inaccurate?

About Sprout

Background

• Our Guiding Principles

Sprout App

• What is Sprout?
• Why should I use Sprout?
• How can I get Sprout for my organization?